Support & Information

Every Answer, Beautifully Clear.

Everything you need to know about our products, services, and policies, answered with the same care we put into every strand.

General Questions

What is Shanorla?

Shanorla is a premium beauty brand specializing in high quality human hair wigs, professional installations, and beauty services designed to give you a flawless, completely natural finish.

Where are you based?

We are based in Canada and serve clients worldwide.

How can I contact you?

You can reach us via email at Shanorla4u@gmail.com, or through our contact page on the website. We aim to respond within 24 to 48 hours.

Orders & Delivery

How long does processing take?

Orders are processed within 7–14 working days worldwide. Processing times may be shorter depending on your location and order type.

How long does delivery take?

Delivery typically takes 3 to 5 business days once your order has been dispatched, depending on your location.

Do you ship internationally?

Yes, we ship worldwide. Delivery timelines may vary based on your destination.

Can I change or cancel my order?

Please visit our Shipping & Policy page for full details on order changes and cancellations.

Do you offer payment plans?

Yes, split payments are available via PayPal for customers who prefer to pay in installments.

Our Wigs

Are your wigs made from real human hair?

Yes, all our wigs are made from premium Indian raw human hair, known for its superior texture, durability and versatility.

Can the wigs be dyed or bleached?

If you would like a custom colour, please email us at Shanorla4u@gmail.com with a reference image of your desired look and we will work with you to achieve it.

Are the wigs fully customizable?

Absolutely. Every wig can be tailored to your preferred length, density, texture and style. Simply get in touch and we will create something made entirely for you

Wig Installation

Do you offer professional installation services?

Yes, we provide professional wig installation services, including frontal installations, frontal ponytail installations, and custom wig fittings.

How much does installation cost?

Installation prices vary depending on the service selected. Full pricing details are available on our booking page.

How do I book an installation?

All installation appointments must be booked through our booking page on the website.

Training

Do you offer training?

Yes, we offer professional training sessions in wig making and installation for those looking to build or sharpen their skills in the hair industry.

Is the training suitable for beginners?

Our training is best suited for those with a basic understanding of wigs. A foundation level of knowledge is recommended to get the most out of the session.

How do I sign up for training?

Please contact us at Shanorla4u@gmail.com for training availability and pricing.

Still have questions?

We would love to hear from you.

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